Shipping policy
Welcome to Maruko House!
We want your shopping experience with us to be smooth and enjoyable. This Shopping Policy explains how orders, payments, shipping, and returns work in our store.
🛒 Orders
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Once you place an order, you’ll receive an order confirmation email.
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If any items are unavailable, we’ll notify you and issue a refund for those items.
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We reserve the right to cancel orders if there are errors in pricing, stock availability, or suspected fraud.
💳 Payments
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We accept Visa, MasterCard, PayPal, etc.
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All payments are processed securely through our payment provider.
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Prices are displayed in GBP and may include/exclude taxes depending on your location.
📦 Shipping & Delivery
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We currently ship to [list countries/regions].
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Orders are usually processed within 3 business days.
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Delivery times vary by destination. Once shipped, you’ll receive a tracking number (if available).
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Please ensure your delivery details are correct — we are not responsible for delays or losses caused by incorrect addresses.
🔄 Returns & Exchanges
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We accept returns within 30 days of delivery, as long as the item is unused, unopened, and in its original condition.
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Certain products (e.g., clearance items, custom orders, or perishable goods) may not be returnable.
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To start a return, please contact us.
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Refunds will be issued to your original payment method, minus shipping costs (unless the return is due to our error).
❌ Order Cancellations
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You may cancel your order before it is shipped. Once shipped, cancellations are not possible — but you can request a return.
📧 Customer Support
If you have any questions about your order, shipping, or returns, please contact us: