Terms of service

Welcome to Maruko House. These Terms of Service (“Terms”) govern your use of our website, online shop, and services (collectively, the “Services”). By accessing or purchasing from our shop, you agree to be bound by these Terms.

1. Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases.

  • By using our Services, you confirm that the information you provide is accurate and complete.

2. Products & Orders

  • All product descriptions, prices, and availability are subject to change without notice.

  • We reserve the right to refuse or cancel any order if:

    • The product is out of stock.

    • There are errors in product details or pricing.

    • We suspect fraudulent or unauthorized activity.

  • Once an order is placed, you will receive an order confirmation. A contract is only formed when we ship the items.

3. Pricing & Payments

  • All prices are listed in [Currency]. Taxes, shipping, and handling fees may apply at checkout.

  • We accept [list payment methods, e.g., PayPal, credit/debit cards].

  • By submitting payment, you authorize us (or our payment processor) to charge the stated amount.

4. Shipping & Delivery

  • We deliver to United Kingdom only.

  • Shipping times are estimates and not guaranteed. Delays caused by carriers or customs are beyond our control.

  • Risk of loss transfers to you upon delivery.

5. Returns & Refunds

  • We accept returns within 30 days of delivery, provided items are unused, unopened, and in original condition.

  • Some items may be non-returnable (e.g., clearance, custom-made, or perishable goods).

  • Refunds are processed to the original payment method, minus any applicable fees or shipping costs.

  • For details, please review our Return & Refund Policy.

6. Intellectual Property

  • All content, logos, designs, product images, and text on our website are owned by or licensed to us.

  • You may not use, copy, or distribute our intellectual property without written permission.

7. Prohibited Uses

You agree not to use our Services for:

  • Illegal or fraudulent activities.

  • Infringing upon intellectual property rights.

  • Interfering with or disrupting our website.

8. Disclaimer of Warranties

  • We make no guarantees that our Services will be error-free, uninterrupted, or secure.

  • Products are sold “as is” and “as available” to the fullest extent permitted by law.

9. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages (including loss of profit, data, or business).

  • Our total liability for any claim related to our Services will not exceed the total amount you paid us for the product(s) in question.

10. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted on this page with the revised date. Continued use of our Services means you accept the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of United Kingdom.